Skills for Communicating with Patients by Jonathan Silverman is a practical guide that equips healthcare professionals with structured frameworks for effective consultations. Written for clinicians, medical educators, and eHealth practitioners, it presents evidence-based communication models that translate seamlessly into virtual care environments, telehealth platforms, and patient portal interactions.
The book emphasizes patient-centered techniques such as active listening, shared decision-making, and handling sensitive topics with empathy. Its clear layout, real-world examples, and step-by-step approaches help readers build rapport quickly, even when face-to-face cues are limited by screens or asynchronous messaging.
For the eHealth community, these skills are especially valuable as digital channels expand. Strong communication reduces misunderstandings in remote consultations, improves adherence to digital health tools, and fosters trust in an era where patients often first engage through apps or video visits.
Consider adding this resource to your professional library to strengthen everyday patient interactions across both in-person and digital settings.
